Aquabot Neptuno Automatic Pool Cleaner

An automatic pool cleaner is a necessity when(wait 45 seconds and switch it on again). This
you have a swimming pool and we have two!kept happening and we soon concluded it was
Unfortunately (or so it seemed), an above groundfaulty although we did agree that what it had
pool with a PVC liner is notoriously difficult to findcleaned, it had cleaned effectively and gently.
an automatic pool cleaner for since most will climbKaltech listened to our complaint, didn't argue and
the pool wall and thus tear the liner. We spoke toarranged for a replacement to be tested and sent
several local specialist swimming pool suppliesout to us. We packaged up the old one and took
shops and it seemed like it would be impossible toit to our local courier (the agreement is that we
find an automatic pool cleaner for our pools.pay for the courier to the UK, they pay for the
A search on the internet found the Aquabotcourier to us).
Neptuno made by a UK company called Kaltech. ItA few days later a new Aquabot Neptuno arrived
seemed ideal but (particularly given the price) weand we finally tried it out last night. It worked
wanted to be sure therefore we asked to speakperfectly, switching itself off as it is supposed to
to a technician who helpfully made an overseasafter about 3 hours. The main swimming pool, a
call to our cell phone. He spoke at length aboutstretched octagon, is now much cleaner. We have
the Aquabot Neptuno and was confident that itonly two complaints.
would not damage our swimming pool liner.Firstly, there were two patches which the
We took the plunge and ordered a machine. Itautomatic pool cleaner did not find - both adjacent
arrived a few days later and we unpacked itto our 'Roman' steps. One of those patches was
being careful to remove the clingfilm whichprobably too small for the machine but the other
protects the rollers. Essentially the Aquabotwas missed for no obvious reason. Next time, we
Neptuno is a pump with a filter which is mountedwill start the machine from there and see if it
on rubber caterpillar tracks and with two big stiffignores a different area instead!
sponge rollers in front to do the cleaning. Inside isSecondly, there was a clerical error by which
a bag which collects the detritus from the bottomsomeone wrote the delivery address as being the
of the pool. The power supply is 12V DC whichone our credit card was registered to and it was
comes via a 230/240V transformer (supplied).only thanks to the courier ignoring that in favour
The cable trails across the surface of the waterof their local knowledge of where we live that
therefore the Aquabot Neptuno should not getcaused the Aquabot Neptuno to arrive.
tangled in its own power lead.That said, Kaltech were very helpful - from the
We launched the machine and waited the requisiteoriginal call from the technician to the many emails
20 minutes while the rollers absorbed the water.from them giving me tracking details of the
If you don't do this, then there can be a build-upparcels and generally keeping me informed of
of friction and either your liner or the rollers mayprogress. My contact there was a lady called Lucy
get damaged.and she took great pains to be helpful - my
The machine set off across the bottom of theparticular thanks goes to her.
pool travelling much faster than we had expectedThis was an expensive purchase - our blue and
- almost at the fastest pace one could haveyellow submarine - but, to date, we are delighted
walked through the water at. Unfortunately, afterwith our Aquabot Neptuno automatic pool cleaner.
a few minutes it stopped and we had to restart it